Root Cause Analysis (RCA), CAPA & Sentinel Event Investigation

Serious patient-safety incidents require more than identifying what went wrong. Healthcare organizations need a structured approach for understanding why an event occurred, what system and human factors contributed to it, what controls failed or were insufficient, and what actions can reduce the risk of recurrence.

This five-hour interactive workshop provides healthcare professionals with practical skills in Root Cause Analysis (RCA), Corrective and Preventive Action (CAPA), and Sentinel Event Investigation.

Participants will work through the complete investigation lifecycle—from immediate response and evidence gathering to event reconstruction, contributing-factor analysis, root cause identification, action-plan development, effectiveness monitoring, and organizational learning.

The workshop emphasizes systems thinking, Just Culture, human factors, multidisciplinary investigation, and sustainable corrective actions, rather than assigning blame to individuals.